Refund Policy

We doubt you’ll want to return your order but, if for any reason you do, we operate a no quibble returns policy.

Anyway, if you are not completely satisfied with your purchase, simply return the item(s) to us in its original condition within 14 days of receipt. We will issue you with Support Your Sound store credit or a full refund on receipt of the item, or exchange the item for a different size / colour if you prefer.

Some products (such as underwear and bikinis) are non-returnable for hygiene reasons.


Returns / Exchanges
To return or exchange an item simply post the item (by registered post) to us, together with the documentation you received from us, stating clearly:

    * Your order number
    * Whether you require a refund or an exchange
    * If you require an exchange, don’t forget to state the size/ colour you require as a replacement.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods (such as Royal Mail Registered Post). Please allow 28 days for your return to be processed.


Address for Refunds and Exchanges:
Support Your Sound Ltd
Refund Department / Exchange Department
Unit 23
English Lane
Nuffield
Oxfordshire


Faulty or Incorrectly Supplied Items
If on any super rare occasion the item you received is faulty or is not what you originally ordered, we’re very sorry for this, it does not happen often and we will do our best to make it up to you!

In this case please contact us using the contact page on this website. Please include:

    * Your order number
    * Your name and address
    * Details of the product
    * The nature of the problem
    * Please state whether you require a refund or a replacement.

We will then email you to advise you how to proceed.